FAQ

International Orders

Posted by Aaron Golshen on

CANADA & INTERNATIONAL ORDERS: You can place the order directly on LeatherUp.com using one of the following payment methods: Paypal. All international orders will be processed by LeatherUp.com and verified prior to shipment. Your order should ship within 2 - 4 business days by FedEx or USPS. The customer is responsible for all taxes, duties, and other fees that apply. Due to the high shipping cost, ALL INTERNATIONAL SALES ARE FINAL. Our Return and Exchange policy does not apply to International Orders.

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Shipping to an Incorrect address / Incomplete Address / Missing Address info

Posted by Aaron Golshen on

Leatherup nor the carrier used for shipment will take any liability on an order that was shipped to an incorrect address, old address or an address that is missing address info such as Apartment #, Unit # , Business Name, Ste # recipient name. We provide all fields during check out to add necessary delivery info, therefore failing to provide a complete address and reporting a package as non-delivered or never received will be a total loss to you as we are unable to take liability on an error that was made during check out. We ship the orders as...

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Rejecting Packages or Undelivered Packages

Posted by Aaron Golshen on

If your package is rejected or marked as returned to shipper upon delivery, your initial shipping cost will not be refunded. The actual amount we paid to have your order ship will be deducted from the total of your order as (FedEx/UPS/USPS/ONTRAC/CARRIER USED FOR SHIPMENT) will bill our account a second time to return the package to our warehouse facility. Our goal is to provide each of our customers with total satisfaction with every purchase. If for any reason, you are not completely satisfied, return it to us for exchange, store credit, or money back refund. All returns must be...

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Re-Routing / Address Corrections on Shipped Packages

Posted by Aaron Golshen on

Customers will be responsible to pay a fee of $10-$15 to reroute or make an address correction on a package once it has been released to our carrier, Additional shipping cost may apply to have your package rerouted or intercepted to a different address. Additional verification maybe required. Due to or high order volume it is difficult for us to locate your order once processing begins. We cannot make any modifications to your order once it has been submitted to our warehouse. Most orders are shipped within 24-48 hours after it has been placed therefore we submit orders placed within...

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Canceling Orders

Posted by Aaron Golshen on

LeatherUp.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.We are not able to cancel any orders that have been submitted to our warehouse for shipment. Due to or high order volume it is difficult for us to locate your order once processing begins.

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