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30 DAY EASY RETURNS AND EXCHANGES

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Return & Exchange

returns

What Is New Condition?

Helmets & Apparel: Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet if trying boots or to wear your helmet indoors before heading out on the bike and do no remove the protective film visor to try on for fitment. 

Vehicle Parts: Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable. Please take a look below for specific instructions regarding your merchandise.

Please note :
Any Item That is Returned with the Smell of 

Febreze
Body Odors
Cologne/Perfume

Items returned with
Pet Hairs
Mud on the Soles
Hairs of any Kind

Will Not Be Accepted

Extended Holiday Return Policy

Ordering for the Holidays? 
We have extended our Exchange and Store Credit Return Policy
Until January 31 2021 . NO RESTOCKING FEES.

All purchases made on or after October 13 2020 are eligible for the Extended Holiday Return for an Exchange or Store Credit Only.

Note: Our 30 day Return Policy for a refund return remains at 30 days from the date the order is received.

As always, please return the purchased item in its original New condition as received with all packaging and hand tags

NOTE: Return Policy Does Not Apply to "All Final Sale" Products

30-Day Hassle Free Returns
You'll have time to return a purchase, while helping us bring you fresh, exciting deals every day.
When Will My Credit Card Be Credited?
All refunds are issued within 4-7 business days from the date the package is received to our warehouse facility. Please allow one to two billing cycles for your credit to appear on your statement.
Help! My Order Arrived Damaged.
Please call Customer Service right away at our toll-free number: +1 (213) 741-1391. 
How Do I Return an Item?
Download the Return form from here. print it, fill it out and follow our Directions for General Returns section for instructions on returning standard items.
How Do I Make an Exchange?
Fill out the exchange form provided in the package and use our return center portal to purchase a label for a flat fee of $11.99 for the entire order or just 1 item. (If No Exchange form was included, please follow our guidelines below) All Exchange orders are processed within 4-7 Business Days.
About Our 30-Day Returns

We can accept returned merchandise for up to 30 days from the date you originally received it. Because our great values change frequently as we locate new and exciting deals for you, our 30-day returns gives you time to return a purchase, while helping us to keep our merchandise assortment fresh and in season.

All Items must be returned in new condition as originally shipped

Please note :
Any Item That is Returned with the Smell of 

Febreze
Body Odors
Cologne/Perfume
Cigarette Smell

Items returned with
Pet Hairs
Mud on the Soles
Hairs of any Kind

Will Not Be Accepted

Exchanges

The item does not fit as expected, I no longer need it or want it, Do I have to pay for return shipping?
Yes, Return shipping is at your expense(Non-Refundable).
When Will My Credit Card be Credited?
Once your return has been received and accepted, please allow one billing cycles for your credit to appear on your statement. We will email you with a credit confirmation as soon as the return is processed.
Can I have a refund\credit issued to a different payment method that was used for purchase?
All refunds that are issued are refunded\credited back to the original payment method used for purchase.
Will I Be Charged for Return Shipping?
Yes, return shipping will be at your expense. You can purchase a return label by using our return center portal for a flat fee of $ 11.99 for the entire order or just 1 item.
Will I Be Charged To Have My Exchange Order Ship?
We offer one exchange per order and ship it for free, standard shipping. If a second exchange is required, you will have to pay for the shipping cost of $6.95 if the order ships within the 48 continuous states. Alaska and Hawaii actual shipping cost will be charged. Please do not send cash or personal checks as we do not accept those payment methods.
Store Credit Purchase Returns
Store Credit Returns are not cash redeemable. All returns paid using a Store Credit Code will be issued store credit only good for use on LeatherUp.com.
How Does my Exchange Order Ship?
Exchanges are shipped using standard shipping which can range from 3-7 days for transit time and delivery. Please keep in mind, as we are paying for the shipping back to you our system selects the less cost effective method to return the exchange order to you.
Can I Pay to Have My Exchange Order Arrive Faster?
Sure, you can select any of the shipping methods we offer and upgrade the shipping method. You will have to inform customer service of the method and or indicate it on your return form in order to process your request according to the service desired.
How Do I Make an Exchange?
Just fill out the exchange slip that is included in your package with the following information. If you did not receive an exchange form, please provide us with the following information.

  • Copy of Invoice or Order #.
  • Billing First & Last Name Email address used to place order.
  • List the item(s) that your are exchanging. Note the reason for the exchange.
  • Detailed instructions to what you would like for us to do with your order, For example different size, style, or color. Please Indicate item # and size.
  • We strongly recommend you make a copy of your invoice and filled out exchange paperwork to keep for your records.
  • Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order.
  • We also suggest sending all packages back to our warehouse Via FedEx or UPS. Keep the tracking number for your records.
  • If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured.
  • We will email you once your exchange order is processed.
Late Returns & Rejected Returns That Do Not Meet our Return Policy
Unfortunately, items received after the 30-day return period cannot be accepted as a return. If your return does not meet our 30 day return policy, your returned items will be rejected and returned to you at your expense. If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed, this also applies to a return that was not accepted and rejected by your return department.

Directions for General Returns

What carrier should I use if I don't purchase the label using the return center portal?
You may use the carrier of your choice. Simply address your return package to the LeatherUp.com return address shown on the exchange return form. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, or UPS. If using USPS we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable.
General Merchandise
Please note: To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all included accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. All items must be shipped back to our warehouse inside of an appropriate size shipping box, the storage box cannot be used to ship items back to our warehouse. Returns that do not meet these requirements will be sent back to you and no refund will be issued. 

All you have to do is fill out the Return/Exchange slip that came with your order with the following information If you did not receive an exchange/return form please follow the following guidelines to ensure we refund your order promptly.

    • Copy of Invoice or Order #.
    • Billing First & Last Name
    • Email address used to place order.
    • List the item(s) that you are returning for a refund.
    • Note the reason for the return
    • Detailed instructions to what you would like for us to do with your order.
    • We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
    • We also suggest sending all packages back to our warehouse Via FedEx, UPS or DHL. Keep the tracking number for your records.
    • Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
    • If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.

 

1. We suggest that you make a copy of both invoice and return/exchange form to keep for your records.

2. Please address your package to the LeatherUp.com address located on the exchange return form.

3. Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.

4. Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.

Return Shipping Address:
Leatherup.com Returns
34 Owens Dr
Wayne, NJ 07470

5. After we have received your return, inspected it, and approve it for a refund, we will credit the approved refund amount to the payment method originally used to place the order. We will email you and inform you, your order status will also change to "return" for the returned item(s). Please allow one to two billing cycles for your credit to appear on your statement.

 

Please note the following:
No item that is damaged, soiled or worn will be accepted for a refund, exchange or store credit. 

All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not new, the item will be sent back to you and we will not refund your order. 

Please follow these guidelines to send back your order to be refunded.

Apparel
All apparel must be returned in brand new condition as originally received, unworn or unused for any ride. Properly package to avoid wrinkles to the leather or material and or any damage that can occur on route to our warehouse. Use an appropriate sized box to ship back your order. All hang tags must be attached to the item. If the hang tags are removed or not included with the product there will be a restocking fee applied to your return or the product will be rejected. If the item you are returning has removable armor and has been removed, please place the armor back in the correct armor pockets on or you will be charged a restocking fee. Do not include the armor within the package contents. All accessories must be returned with the item, this includes armor, removable inside lining and any accessories the apparell was shipped with. Item must be returned in new condition.
Footwear
Follow the Directions for General Returns above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in their original storage box. The boot storage box cannot be used to ship the item back to us, as it is not strong enough and can easily damage the contents of the box. If the boots are not package correctly and are damaged on route to our warehouse, the item will be refused and shipped back to you. All footwear must be returned in brand new condition. Restocking fees will apply if the return is accepted by our return department. 

Boots that appear used with dirty soles, thread loss and heavy wrinkle cracks at the front of the boot caused by using them will not be accepted for a return. The package will be sent back to you as they are not new at your expense. 

Wear your footwear indoors to avoid this problem, test them indoors, if you feel they are not comfortable, do not continue to wear them as this will cause wear to show to the product. Wearing footwear for a long period or time will show wear to the product. 

If you return a pair of boots without the original box, or if the storage box is used to ship back the product there will be a restocking fee applied to your return at our discretion or the return will be rejected and shipped back to you. 

If you have further questions, please contact Customer Service.
Helmets
Properly package all helmets sent back to our warehouse. If the helmet is received damaged back to our warehouse because you did not package it correctly, the item will be refused and shipped back to you.
Do not use the helmet storage box to ship your return to our warehouse; it can easily be damaged as the helmet box is not made for shipping but for storage. 
All packaging materials must be included with the helmet, manuals, hand tags, storage bags, storage boxes and any accessory or accessories the helmet was shipped with.
Place the helmet inside of the storage bag that is included with the item to avoid any box burns or damage to the helmets paint finish.
If the protective visor film is removed on a full face helmet, the return is subject to a restocking fee. If your helmet appears to have been worn, it will be refused and sent back to you at your expense. 

Follow the Directions for General Returns above.
Returning Heavy or Bulky Items
Certain products have special return instructions due to their size or weight.Please use an appropriate size shipping box to return the item and avoid any damage to it while in transit.
Sealed Packaged Products, Mounting Kits, Installation Kits, Windshields, Motorcycle Parts.
Any product that arrives sealed must be returned sealed. If the product is returned opened with signs of an install , it will be rejected. Leatherup cannot accept parts that were previously installed. All items must be returned as originally shipped to you in order to restock. If any item is installed and has signs of an installation, it will be rejected.
Damaged Merchandise or Shipping Errors
If you believe a product was shipped in error from LeatherUp.com ,arrives defective, or was damaged in transit, please contact Customer Service so we can assist with the problem. Please keep in mind that you must call or email us immediately to report the problem with your order once it is delivered. Several brands we carry and ship have different warranty, Our customer service staff will assist the customer with their warranty, however LeatherUp.com does not provide any type of warranty from any item purchased. 

DIRECTIONS FOR EXCHANGES

What is the time frame for an exchange to be processed and shipped?

It depends on your exchange request: We will also email when your exchange order is processed. 

  • If you are exchanging for the same item but a different size and If the item is available and in stock, your order is usually exchanged within 4-7 business days after it is received by our warehouse. If you are exchanging for another item, it can take up to 4-7 Business day to process your exchange and have it shipped out to you. If you exchange for an item or size that is of higher price or lower price your order needs to be adjusted accordingly to what you are exchanging for.
  • If you are returning item(s) for a refund and at the same time exchanging item(s) for a different size or different item, it can take up 4-7 business days to have your order adjusted accordingly, this means to refund the items returned and to send out the items exchanged.
  • Please make sure to include the necessary information, Invoice or Order #, Billing First & Last Name, Email address and also detailed instructions to what you would like for us to do with your order. If you do not include this information, we will not be able to process your exchange or refund.
No item that is damaged, soiled or worn will be accepted for an exchange
All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not resalable, the item will be sent back to you and we will not exchange your order. 

We offer one exchange per order and ship it for free, standard shipping. If a second exchange is required, you will have to pay for the shipping charge $6.95 will be charged to your credit card.You may include a money order ONLY, to cover the cost. Please do not send cash or personal checks as we do not accept those payment methods. 

If you would like to have your item exchanged quicker, simply place another order for the items you wish to exchange for. Whether you are exchanging for a different item or size. Return your current order so you can be issued a refund. We can not issue a refund until the package is received by our warehouse personnel and it is processed by our refund department. Please Note : Shipping cost is non refundable on your returned order if you decide to place a new order to expedite your exchange. 
Apparel
All apparel must be returned in brand new condition as originally received, unworn or unused for any ride. Properly package to avoid wrinkles to the leather or material and or any damage that can occur on route to our warehouse. Use an appropriate sized box to ship back your order. All hang tags must be attached to the item. If the hang tags are removed or not included with the product there will be a restocking fee applied to your return or the product will be rejected. If the item you are returning has removable armor and has been removed, please place the armor back in the correct armor pockets on or you will be charged a restocking fee. Do not include the armor within the package contents. All accessories must be returned with the item, this includes armor, removable inside lining and any accessories the apparell was shipped with. Item must be returned in new condition.
Boots
Follow the Directions for General Returns above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in there original box. The boot storage box cannot be used to ship the item back to us, as it is not strong enough and can easily damage the contents of the box. If the boots are not package correctly and are damaged on route to our warehouse, the item will be refused and shipped back to you. All footwear must be returned in brand new condition. Restocking fees will apply if the return is accepted by our return department. 

Boots that appear used with dirty soles; thread loss and heavy wrinkle cracks at the front of the boot caused by using them will not be accepted for a return. The package will be sent back to you as they are not new at your expense. 

Wear your footwear indoors to avoid this problem, test them indoors, if you feel they are not comfortable, do not continue to wear them as this will cause wear to show to the product. Wearing footwear for a long period or time will show wear to the product. 

If you return a pair of boots without the original box, or if the storage box is used to ship back the product there will be a restocking fee applied to your return at our discretion or the return will be rejected and shipped back to you. 

If you have further questions, please contact Customer Service.
Helmets
Properly package all helmets sent back to our warehouse. If the helmet is received damaged back to our warehouse because you did not package it correctly, the item will be refused and shipped back to you.
Do not use the helmet storage box to ship your return to our warehouse; it can easily be damaged as the helmet box is not made for shipping but for storage. 
All packaging materials must be included with the helmet, manuals, hand tags, storage bags, storage boxes and any accessory or accessories s the helmet was shipped with.
Place the helmet inside of the storage bag that is included with the item to avoid any box burns or damage to the helmets paint finish.
If the protective visor film is removed on a full face helmet, the return is subject to a restocking fee. If your helmet appears to have been worn, it will be refused and sent back to you at your expense.

Follow the Directions for General Returns above.
Returning Heavy or Bulky Items
Certain products have special return instructions due to their size or weight.Please use an appropriate size shipping box to return the item and avoid any damage to it while in transit.
Sealed Packaged Products, Mounting Kits, Installation Kits, Windshields, Motorcycle Parts
Any product that arrives sealed must be returned sealed. If the product is returned opened with signs of an install , it will be rejected. Leatherup cannot accept parts that were previously installed. All items must be returned as originally shipped to you in order to restock. If any item is installed and has signs of an installation, it will be rejected.
Damaged Merchandise or Shipping Errors
If you believe a product was shipped in error from LeatherUp.com ,arrives defective, or was damaged in transit, please contact Customer Service so we can assist with the problem. Please keep in mind that you must call or email us immediately to report the problem with your order once it is delivered. Several brands we carry and ship have different warranty, Our customer service staff will assist the customer with their warranty, however LeatherUp.com does not provide any type of warranty from any item purchased.